My boiler failed over the New Year holiday but Terry made every effort to come out and look at the job. The boiler was over 25 years old and really needed to be replaced. I had to wait a few days because of their workload but they did their best to fit me in asap. Received calls in the evening to keep me informed.Installation engineer very professional and courteous. Work clean and tidy. Dangerous flue pipe highlighted (split in half) and replaced. I would recommend 5 Star without reservation.